TrustRadius Insights
The Polycom Trio is widely utilized by organizations across departments to facilitate conference meetings with clients and suppliers. With …
Overview
What is Polycom Trio?
Polycom Trio 8800 is a conference phone system that offers high-quality audio, as well as the ability to add video conferencing and HD content sharing. RealPresence Trio is Skype for Business on-prem and Office 365 Skype for Business Cloud PBX…
Recent Reviews
Reviewer Pros & Cons
Product Details
- About
- Integrations
- Tech Details
- Downloadables
What is Polycom Trio?
Polycom Trio 8800 is a conference phone system that offers high-quality audio, as well as the ability to add video conferencing and HD content sharing. RealPresence Trio is Skype for Business on-prem and Office 365 Skype for Business Cloud PBX certified for conference calls and supports a 1080p30 USB camera for video conferencing. Users can share content from their personal devices, facilitating a BYOD (bring your own device) approach to collaboration.
Polycom Trio Features
- Supported: Audio quality
- Supported: Business class video and HD content sharing
- Supported: Interoperability
- Supported: Skype for Business/Office 365 certified
Polycom Trio Screenshots
Polycom Trio Integrations
- Microsoft 365
- Skype for Business (formerly Lync)
Polycom Trio Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
The Polycom Trio is widely utilized by organizations across departments to facilitate conference meetings with clients and suppliers. With its integration of SIP trunks and digital telephony systems, it aids in transitioning organizations into more advanced communication technologies. The Trio's video conferencing capabilities, especially when coupled with the Skype integration, enable face-to-face communication with users spread across different countries, enhancing collaboration and reducing the need for travel. The product serves as the main microphone and speakerphone in conference rooms, delivering crystal clear audio for effective communication. Its seamless integration with Skype for Business enhances the overall experience and allows for smooth interaction with clients in other offices. Additionally, the Trio can be configured as a USB enabled device for computer use in a workstation-driven environment, further expanding its versatility. It has proven to be an invaluable tool for conference calls, addressing both voice and video conferencing needs while providing excellent sound quality in various room sizes. The Trio's ease of use and intuitive interface make it a popular choice among users at all levels within the organization.
Sensitive microphones: Users have consistently praised the Polycom Trio for its extremely sensitive microphones, with many reviewers noting that it allows soft-spoken individuals to be heard clearly. This feature has been mentioned by a significant number of users and contributes to improved communication in meetings.
Easy operation: The ease of operation is another widely appreciated aspect of the Polycom Trio. Multiple users have mentioned that joining a meeting requires just one click, while bringing in outside attendees only takes a few clicks. This simplicity in navigation enhances user experience and saves time during conference calls.
Seamless integration with Lync/Skype for Business: Many customers have highlighted the seamless integration between the Polycom Trio and Lync/Skype for Business as a positive attribute. This integration provides a smooth user experience, allowing for easy collaboration and communication within existing platforms.
Laggy and unintuitive screen: Users have found the screen on the Polycom Trio to be laggy and not as intuitive as iPads, making it difficult to use. This has been mentioned by multiple reviewers, indicating a common issue.
Expensive compared to iPads: The Polycom Trio is considered too expensive compared to iPads and users couldn't justify adopting it for mass Zoom Room usage. Some users felt that the price was higher than expected, suggesting a dissatisfaction with the cost of the product.
Frequent updates causing concerns: Updates are being provided frequently, but some users find it worrisome due to the number of interactions taking place. Several reviewers have expressed their concern about frequent updates, indicating that this is a significant con for them.
Attribute Ratings
Reviews
(1-3 of 3)Companies can't remove reviews or game the system. Here's why
July 23, 2018
Trio Tips
The Polycom Trio is being used across the entire organization. It is being used by all departments to interact with each other, hold conference meetings between plants and offices as well as with clients and suppliers. The business problem it addressed was to help move us into SIP trunks and move our telephony into digital systems.
- The microphones are extremely sensitive. They make it easier for soft spoken individuals to be heard clearly.
- It is easy to operate. Once connected through Outlook all it takes is one click to get to into a meeting and two or three to bring in outside attendees.
- They are still providing updates at an alarming rate. Stability seems okay but it is worrisome all the interactions that are taking place.
- The microphones are very sensitive and that is a plus but it is also a liability and we need to be completely clear on what we want others to hear and mute the phone when necessary. Everything gets picked up.
- Use of the conference phones has remained constant. There has been no increase or decrease in use.
- The costs involved were considerable as they were tied with a room system. We are still awaiting full adoption by all.
- The costs involved seem a little excessive but we are more focused on the background systems and these endpoints are helping to ease the cost there.
150
Manufacturing, Sales, Marketing, Travel, Human Resources, Engineering, Secretarial, Drawing, Injection Molding
7
Microsoft Skills, Internet Skills, Intranet Skills, Communication Skills, Cabling Skills, Networking Skills
January 30, 2018
Trio 8800 and Skype for Business
We have reduced our use of the Trio. Originally purchased for its Skype video capabilities and to present items on a TV/projection screen for meetings. Due to the slowness of video we have reduced its use for primarily audio calls. A recent firmware build has brought better performance for local screen presentations. But this will not be rolled out until we can properly vet this for many users. Original plans were to roll this out to 15 offices. Instead we have in only 3 locations.
- Audio conferencing is wonderful. This product really excels at audio. Connecting up to Skype for Business Online, we have been able to place regular phone calls as well as Skype based calls. Quality of audio is excellent. This really depends on the amount of bandwidth you have. I really recommend if you have over 5Mbps of available bandwidth.
- Miracast functionality was recently added. This support needs some improvement before it can be relied upon. Sometimes you will be able to connect right away, other times you may have to make several attempts or force a reboot.
- Skype web conferencing needs a little work. You can easily connect up to Skype for Business Online. Viewing content from others can get bogged down at times. This has improved quite a bit over the last 1.5 years. This still needs some extra help to make this a reliable service.
- Skype video calling with Skype for Business Online works well when done one on one. When you have 5+ users from remote locations, this can become very slow. A reboot fixes the problem but how often can you keep pausing a call so you can reboot an endpoint.
- Since we were really looking for a device that could provide Skype for Business Online services (web conferencing/video/audio/local screen presenting) at a reasonable price point, I cannot say that this device meets all of our needs. The device has to be at least 99.99% reliable. This is about 60% there. Audio is definitely in the 99% range. Local screen presenting is probably around 75%. Video and web conferencing is about 70%. To comfortably deploy a device in the wild you really need to have 99% reliability. It has to work when its needed. I can understand an occasional hiccup, but one every other day is a too many. If you are replacing older SoundStations with an IP or Skype based audio solution, then this is it.
November 03, 2017
Trio Review
We are currently using the Trios in rooms that have seating for 6 to 12 people where the sound radius is still under the Trio limits. Our rooms have monitors or projects so that we can utilize the Visual+ boxes. If the room has a monitor we also utilize the Logitech camera. We currently have 46 Trios deployed in three locations with another 60 to be deployed in four additional locations. We are deploying the Trios as a cost saving measure to avoid purchasing large conferencing room systems. We also are looking to keep more of our users while in meeting rooms from calling out to the PSTN to use native Skype audio.
- One touch accessibility to your meetings is a key feature we use with the Polycom Trio. No guess work to dial a number or remember a code and you also get to use Skype natively.
- The sounds quality for the Polycom Trio is very good. Our larger rooms can have full capacity and all voices are heard to the users on the other end.
- The use of just the Logitech camera is a big issue with out users. The ability to not use any USB camera is a problem for our users
- The Visual+ module with the wireless sharing has so much lag that it makes is almost useless for our customers. As a result we are forced to keep another wired connection to the monitors and projectors in our rooms.
- The inability to for the Polycom Trio to not work with the industry standard Polycom Ball microphones limits us from putting this device in rooms with the ball mic uplift system.
- The Polycom Trio has a buggy interface and earlier this year we were upgrading firmware on this model so often that users didn't know what interface they were going to see.
- We definitely have been able to increase adoption to Skype for Business and using Skype native audio
- Users have come to not utilize the camera or Visual+ sharing due to lag and poor quality camera.